Case Studies
Implemented an AI-driven communications network integrating voice, video, alerting, and collaboration tools across 300+ school sites.
Impact: Implementation costs reduced by 40%; emergency response time improved by 25%.
Established a Philippines-based BPO to deliver 24/7 support, improving SLA compliance and operational efficiency.
Impact: SLA compliance improved by 35%; operational overhead cut by 22%.
Directed national operations and facilities programs for 625 sites, including data centers and corporate headquarters.
Impact: Reduced maintenance costs by 18%; improved staff retention by 26%.
Provided strategic leadership at the intersection of technology, operations, and public policy for Make Our Schools Safe, helping shape national dialogue and implementation strategies for Alyssa’s Law.